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Front Desk Supervisor Jobs

Company

Hampton Inn Manhattan/Madison Square Garden Area - Herald Square

Address , New York, 10001, Ny
Employment type
Salary $21 an hour
Expires 2023-07-29
Posted at 9 months ago
Job Description

Overview

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Compensation: $21/hr

Potential Career Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Perform other duties as requested by management.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Make and confirm reservations.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
  • Work schedule varies and may include working on all shifts, holidays and weekends.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Managed by HHM Hotels