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Front Desk Receptionist Jobs

Company

Chesapeake Medical Imaging

Address Easton, MD, United States
Employment type FULL_TIME
Salary
Category Medical Practices
Expires 2023-07-05
Posted at 9 months ago
Job Description
Full-Time Front Desk Receptionist position available in our Easton Location


HOURS: MONDAY-FRIDAY Hours 10a-6p WITH THE FLEXIBILITY TO COVER OTHER TIMES/LOCATIONS AS NECESSARY; SATURDAY ROTATION


Position Summary


Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.


Essential Duties And Responsibilities


The essential functions include, but are not limited to the following:


  • Is organized and able to multi-task.
  • Understands necessary steps when preparing films, CD’s or printing reports; contacting appropriate personnel if delivery is necessary.
  • Answers incoming calls promptly and courteously, identifying self and company.
  • Schedules and registers the patients without delay.
  • Follows all HIPPA policies and procedures in regards to patient confidentiality and privacy.
  • Greets patients right away in a courteous, friendly and professional manner.
  • Supports and cooperates with other imaging center staff and outside billing company regarding pre-authorizations and insurance eligibility.
  • Maintains excellent rapport with the patient and referring physicians and their staff.
  • Demonstrates appropriate scheduling flexibility.
  • Is actively learning and referencing necessary materials to articulate if authorizations are needed, can effectively communicate this information to patients and understands how to schedule accordingly and begin the authorization process.
  • Customer Service Skills and Professionalism
  • Understands the urgency of obtaining comparison films, involving necessary personnel, uses film release (signed by the patient) and owning the process to ensure executed in a timely fashion.
  • Adheres to policies and procedures outlined in the Employee Handbook, regarding cell phone use, social media and workplace conduct.
  • Plans time off in advance and follow the proper call-in procedures for unplanned absences.
  • Understands how to access patient reports and how to auto fax or manually fax if needed urgently by referring office.
  • Arrives and departs on time to work as scheduled.
  • Communicates any service delays to the patient.
  • Maintains self-control when dealing with difficult situations or patients.
  • Operates and manages the online time clock system correctly.
  • Collects, scans, and copies the necessary documentation from patients and understands the patient process from check-in to the end of the exam.
  • Adheres to CMI dress code referenced in Employee Handbook.
  • Ensures finalized reports are appropriately forwarded in a timely fashion when requested.
  • Shows competency in the distribution of paperwork and communicates to technologist and radiologists to ensure timely patient flow. Understands insurance guidelines including Medicare, private, government and managed care plans.
  • Treats team members with respect; consistently interacting in a positive and professional manner.
  • Time and Attendance
  • Patient Registration and Processing
  • Maintains an organized and neat workspace and reception area.
  • Displays strong communication and accuracy skills.
  • Communications and Scheduling
  • Performs other related duties as assigned or requested.
  • Records and Maintenance
  • Patient files are complete and accurate with all necessary documentation before it is sent to billing.
  • Identifies when necessary placing calls to referring physicians for patients needing assistance and takes action to ensure the patient can be seen in our facility same day (i.e. obtaining blood work, verbal referrals or any other necessary documentation).
  • Policies and Procedures
  • Understands and uses the RIS scheduling system correctly.
  • Is responsive and communicates appropriate preparation instructions; answering all patient questions – using binder and desk references when necessary.
  • Communicates effectively with CMI doctors, technologists and team members.


Minimum Qualifications (Knowledge, Skills, And Abilities)


Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus


Physical Demands and Work Environment


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.


Chesapeake Medical Imaging provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Chesapeake Medical Imaging complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.