Front Desk Manager Jobs

Opportunity: Front Desk Manager

Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Assist in hotel food and beverage when needed, where applicable.
• Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.
• Perform other duties as requested by management.
• Oversee all front office operations in the absence of the Assistant General Manager.
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Respond to brand Guest Alerts for resolution as needed.

Position Requirements

• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Nestled in a prime location, Sheraton Pasadena Hotel seamlessly blends upscale comfort with modern convenience. Our hotel is ideally situated adjacent to both the Pasadena Convention Center and the Pasadena Civic Auditorium for quick access to events. You'll love being walking distance from abundant shopping, dining and entertainment in Old Town. For adventures that'll take you beyond a short walk, we offer a complimentary local area shuttle to the city's landmarks, including the Rose Bowl. Stay connected with our full-service, 24-hour business center offering complimentary high-speed Wi-Fi. Keep in shape with cardio and weight training equipment at the modern Sheraton Fitness. Make yourself comfortable and relax on our plush beds while watching your TV or upgrade to a suite for extra space to spread out. After a busy day, enjoy California-style dining at the Restaurant Soleil, then lounge by the heated outdoor swimming pool. Experience an excellent stay at Sheraton Pasadena Hotel.