Front Desk Manager (1188228) Jobs

Flik Hospitality Group
Salary: $62000 / year
What makes FLIK click
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_What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions._
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Job Summary
As a Front Desk Manager, you will manage the duties and responsibilities of the Front Desk associates to ensure guest satisfaction in the operation. Responsibilities include hiring and managing employee relations for the front desk and reservations staff, overseeing the daily operation of services for the account, handling all guest complaints, and following up to ensure accuracy.
Essential Duties and Responsibilities:

• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Defining and implementing front desk objectives and procedures.
• Performing administrative duties such as filing and updating records, among others, as needed
• Generating reports and feedback for presentation to the general manager.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Hiring and training staff and managing the shift schedules.
• Managing budgets, records, and contracts.
• Conducting performance reviews with the front desk staff.

Preferred Qualifications:

• Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Must have experience with Oracle software
• Availability to work a flexible schedule including evenings and weekends as needed
• Experience working in a hotel, hospitality, or corporate environment.

Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
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*Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.*
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)*
Flik maintains a drug-free workplace.
*Associates at Flik Hospitality are offered many fantastic benefits.*
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• Identity Theft Protection
• Pet Insurance
• Disability Insurance
• Flexible Spending Accounts (FSAs)
• Discount Marketplace
• Employee Assistance Program
• Medical
• Life Insurance/ AD
• Vision
• Retirement Plan
• Associate Shopping Program
• Paid Time Off
• Health and Wellness Programs
• Dental
• Holiday Time Off (varies by site/state)
• Commuter Benefits

Req ID: 1188228*
Flik Hospitality Group
JEANNE M LANE
[[req_classification]]_
* Location: 2169 Campus Drive, Evanston, IL 60208*
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Location: 2169 Campus Drive, Evanston, IL 60208

Job Type: Full-time

Pay: $61,999.00 - $62,000.00 per year

Benefits:

• Dental insurance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Work Location: In person