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Company

Stanford Court Hotel

Address , San Francisco, 94108, Ca
Employment type FULL_TIME
Salary $29.56 an hour
Expires 2023-07-12
Posted at 1 year ago
Job Description
Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location:

Located atop San Francisco’s famed Nob Hill at the corner of California and Powell streets, Stanford Court hotel is steps from the city’s best dining, shopping, entertainment and cultural attractions. The hotel features 393 well-appointed rooms and suites, offering comfortable accommodations for leisure and business travelers in a prime location. With a storied history dating back nearly 140 years, Stanford Court sits on the historic site of renowned “Big 4” railroad mogul, university founder, and U.S. senator Leland Stanford’s elaborate private mansion. Leland Stanford was at the forefront of innovation in his era, and today’s Stanford Court hotel pays homage to his legacy by representing the new frontier of innovation for the 21st century.
Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Have knowledge of emergency procedures and assist as needed.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Be aware of closed out and restricted dates.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Maintain a clean work area.
  • Be familiar with hospitality terminology.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Follow all cash handling and credit policies.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with all in-house groups.
  • Maintain and market promotions and guest programs.
  • Assist guests with safe deposit boxes.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Qualifications:
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Computer experience required.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be able to maintain confidentiality of information.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Customer Services experience preferred.
  • Perform other duties as requested by management.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Experience in a hotel or a related field preferred.
  • Maintain a warm and friendly demeanor at all times.
  • High School diploma or equivalent required.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to cross-train in other hotel related areas.
  • College course work in related field helpful.

Salary Range : $ 29.56 Hr.