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Franchise Hotel - Front Desk

Company

Holiday Inn

Address , Saint Robert, 65584, Mo
Employment type
Salary
Expires 2023-07-27
Posted at 10 months ago
Job Description

About Us

We are a Holiday Inn Express near Ft Leonard Wood MO. Looking for personnel to add to our team.


Your day to day

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
,
Every day is different, but you'll mostly be:
  • Taking, managing, and receiving payments for guest bookings
  • Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
  • Making the check-in and check-out process feel swift and seamless
  • Kicking off truly memorable guest experiences with the warmest of welcomes


What we need from you

  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computer skills
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to


What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.