Food Runner Jobs

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.

Food Runners may be utilized at Hard Rock Cafe during high business volume. In addition to delivering guests’ orders, they will assist servers in responding to the requests of our guests. The main responsibility of this position is to deliver food to guests in a friendly, professional and knowledgeable manner.

Basic functions of a Food Runner

• Promptly and professionally, handle guest issues and communicates problems and concern to management.
• Deliver food to guests quickly and efficiently.
• Clean and reset dirty tables.
• Sweep the floor.
• Refill beverages as needed. Respond to guest inquiries in a courteous and polite manner.
• Pre-buss tables.
• Assist and communicate clearly with the kitchen staff and front of the house staff.
• Deliver condiments and drinks as needed (to include alcoholic beverages).
• Stock ice and glassware on the server line.
• Maintain a clean and organized server alley and expo area.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Job Requirements include

Skills

• Demonstrate a high level of organization, attention-to-detail and a sense-of-urgency.
• Display a positive and outwardly friendly attitude toward guests and co-workers.
• Remain calm in a hectic, fast-paced atmosphere.

PHYSICAL DEMANDS

• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to travel via auto or airplane for long periods of time.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

Additional Requirements

• Practicing all general safety & sanitation standards.
• Maintaining a well-groomed appearance (“having a plan”).
• This Cafe may cross-train the Servers and the Bussers
• Following all uniform guidelines.
• Maintaining HRC’s 5 core Values and Mission Statement.
• Recycling products, where possible.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).