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Field Support Engineer Jobs

Company

ZEISS Group
Address , , Tn
Employment type FULL_TIME
Salary
Expires 2023-07-21
Posted at 10 months ago
Job Description
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme.
The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.
Job Responsibilities
  • Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
  • Interface with customers in a professional, pleasant and calm demeanor.
  • Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
  • Support revenue growth through the promotion and retention of service agreements.
  • Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures. • Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
  • Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment
  • Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
Requirements:
  • Must be self-directed , able to work independently with limited management oversight.
  • BS in Electronics, Engineering, or Computer Technology and related fields preferred.
  • Multiple project and time management skills are required
  • Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
  • A+ and Net+ certification preferred.
  • Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
  • Must have good verbal and written communication skills.
  • Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
  • Must have strong computer skills.
Your ZEISS Recruiting Team:
Tina Eilerman