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Field Service Technician Jobs

Company

Leidos

Address , Fort Walton Beach, 32549, Fl
Employment type FULL_TIME
Salary $44,200 - $91,800 a year
Expires 2023-07-16
Posted at 10 months ago
Job Description

Description

As a level one Field Service Technician, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses solid communication skills, both oral and written. Demonstrates good electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trains on products serviced in the field, and displays basic proficiency in servicing the Trace, Checkpoint Smartlane, Whole Body Imager, X-Ray, CT X-Ray and Cargo Inspection Systems product lines. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.

Troubleshoots, services, installs (deploys) and repairs Trace, Checkpoint Smartlane, Whole Body Imager, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.

Primary Responsibilities:

  • May participate in site surveys, pilot program service activities, attend meetings
  • Exercises every available measure to control and minimize costs.
  • Ensures that tools and test equipment are properly maintained and calibrated
  • Responsible for meeting daily service repair needs and driving customer satisfaction at assigned sites / location.
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
  • Establishes and maintains a close relationship with senior level FST’s, Lead Technicians and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
  • Comply with all applicable U.S. export control and security regulations.
  • Comply with and ensure department compliance with Company health, safety and environmental policies.
  • Maintains clear and concise business communication, both oral and written
  • Seeks to provide technical support to customers and other service professionals as required.
  • Installs, repairs and maintains equipment in the field; provides customer training as required.
  • Other duties as required.
  • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
  • Possesses basic technical knowledge on the company’s Trace, Whole Body Imaging, Checkpoint Smartlane and X-Ray technologies.
  • Travel, overtime and work hours other than Monday-Friday may be required.
  • Order, install, and return parts and manages repair parts cycle time
  • Reviews all logs for open issues and prepares formal reports to customers as necessary.
  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.

Basic Qualifications:

  • While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
  • Must be able to pass an in depth background check (TSA eQIP).
  • Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
  • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
  • Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Preferred Qualifications:

  • Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
  • Must be able to push/pull 200 lbs.
  • Excellent customer service skills and the ability to handle stressful situations.
  • Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
  • Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.
  • Must be able to lift/carry 50 lbs.
  • Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
  • Possess excellent telephone skills
  • Self-motivated, reliable, and accountable individual

Pay Range:

Pay Range $44,200.00 - $68,000.00 - $91,800.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.