Field Service Technician Iv

The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities

• Stay up to date with technical skills and required training
• Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
• Maintain and process accurate expense reporting as needed
• Conduct road tests on vehicles to ensure quality of the repair
• Ability to properly document repairs completed and in process
• Perform complex diagnosis, repairs, installations, and inspections on vehicles
• Maintain high quality work and efficiency while working with little supervision
• Support campaigns and containment initiatives
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
• Provide service support to the field to support the Service organization
• Additional plant support, including travel, may be required depending on business need
• Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
• Operate remotely until the local service center opens, if applicable
• Follow Rivian repair procedures with efficiency without compromising quality and safety
• Perform vehicle repairs in a setting outside of a service center
• Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
• Initially help support pre-production vehicle builds, including assisting cross functional teams

Qualifications

• Experience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout box etc)
• Ability to drive non-commercial truck and trailer preferred
• HS Diploma or GED preferred
• Remains positive when dealing with difficult situations
• Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
• No more than 1 serious moving violation in the last 3 years
• Parts department and billing experience preferred
• Ability to travel up to 75% of the time, or as needed
• Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Must be at least 21 years old
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Must possess a valid driver's license, and maintain a clean driving record
• Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
• Extensive experience in bumper-to-bumper diagnosis and repair
• Graduated from an accredited automotive repair school preferred
• Strong organizational and time management skills along with attention to detail
• Experience with leadership, mentorship, and influencing a team preferred
• 3 or more years' experience working on vehicle high voltage systems and HV diagnostic work preferred · Proficient in navigating a laptop or computer in a windows or Mac environment
• 5 or more years of automotive experience preferred
• Experience using a work order management system including repair documentation
• Strong understanding of written and spoken English
• No drug or alcohol related driving incidents in the last 3 years
• Experience working in start-up environments preferred

Salary Range/Hourly Rate for California Based Applicants: $40.85 to $47.10 per hour (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.