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Dual Front Office Supervisor - Ac And Residence Inn Dallas Frisco

Company

Aimbridge Hospitality

Address Frisco, TX, United States
Employment type FULL_TIME
Salary
Category Hospitality
Expires 2023-06-13
Posted at 10 months ago
Job Description
Job Summary


The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.


Qualifications


Responsibilities


  • Must have a valid driver's license for the applicable state.
  • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to convey information and ideas clearly.
  • Must maintain composure and objectivity under pressure.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.


Responsibilities


  • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
  • Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
  • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Obtain all necessary information when taking room reservations.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
  • Set the standard for guest relations at the Front Desk.
  • Be aware of all closed out and restricted dates.
  • Be involved in departmental meeting planning and execution.
  • Ensure the maximization of room revenue through Rooms Merchandising.
  • Be familiar with all in-house groups.
  • Maintain a friendly and warm demeanor at all times.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Review Front Office log and Trace File daily.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
  • Answer all guest inquiries in a timely and professional nature.
  • Attend meetings as required by management.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform any other duty as required by management.
  • Follow and enforce all Aimbridge Hospitality hotel credit policies.
  • Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
  • Be aware of all rates packages and promotions currently underway.
  • Have knowledge of and assist in all emergency procedures as required.
  • Fully comprehend and execute all relevant phases of the front desk computer system.
  • Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
  • Assist in training of new hires and current associates on a regular basis.
  • Monitor all V.I.P. and special guest requests.
  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
  • Be able to perform all duties of Front Desk Agent.


Company Overview


As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.


Benefits


After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:


  • Paid Time Off
  • Term Life and AD&D Insurance
  • Now offering Daily Pay! Ask your Recruiter for more details
  • 401k Retirement Plan
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Employee Assistance Program