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Dispatcher Jobs

Company

Raymond West

Address Phoenix, AZ, United States
Employment type FULL_TIME
Salary
Category Transportation, Logistics, Supply Chain and Storage
Expires 2023-07-09
Posted at 9 months ago
Job Description
Raymond West is looking for a dynamic Dispatcher to join our service team! The Dispatcher is responsible for scheduling Field Service Technicians in response to customer breakdown calls and scheduled maintenance requirements.


Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.


Duties And Responsibilities


Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.


  • Prioritize and follow up on all National Account and iTrack customers, maintain and update systems as it relates to service calls and statuses and adhere to and maintain all IVR procedures and reporting
  • Receive reports of accidents involving Raymond equipment and vehicles and promptly communicate information to appropriate personnel for action
  • Prioritize urgent, emergency and after hours calls and follow through to resolution
  • Maintain list for customer’s trucks that will not be repaired within a 24-hour timeframe and keep customer informed of repair progression
  • Keeps customers informed of current service call status in accordance with procedures
  • Dispatches technicians to customers utilizing GPS and related services to accomplish efficient dispatch
  • Closely review customer specific and/or any special billing notes prior to opening work orders to ensure accurate and correct billing
  • Opens new service calls and breakdown work orders


Required Skills/Abilities


  • Proficient in Microsoft office Suite and similar software
  • Excellent written and verbal communication skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Excellent Organizational Time Management skills
  • Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
  • Willing to assume more responsibility as required
  • Must be willing to work off-hours as specific needs dictate, this may include mandatory Saturdays due to business needs


Education/Experience


  • High School Diploma or equivalent
  • Two years dispatch experience required


Physical Requirements


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Position is Sedentary and desk bound
  • Occasionally required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • Prolonged periods of sitting at a desk and working on a computer
  • Occasionally required to climb or balance and stoop, kneel, crouch, or crawl


Pay Range


  • $17.00 - $35.50


Qualified candidates must be able to pass a pre-employment physical and drug screen.


Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!


Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.


Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume on line. We are a drug free company.


This contractor and subcontractor shall abide by the requirements of 41 CFR
  • 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.