Dispatcher Jobs

Swift Company is looking for a reliable Dispatcher to help create trucking and hot shot routing to meet our customer (s) daily scheduling needs. The Dispatcher will be responsible for using our routing software to establish daily trucking routes that will make required stops outlined in the customer (s) contract.

The successful candidate for this position (Dispatcher) needs to be detailed and able to adjust to last minute changes. Must be able to work hand in hand with our warehouse, drivers and office teams to schedule emergency pick-ups and or deliveries.

Requirements –

• Answer customers’ queries regarding the availability of trucks and the cost of haulage
• Maintain a friendly relationship with drivers to ensure steady compliance whenever they are called for work even in emergency situations
• Ensure that damaged freight replaced for customer(s) when need be
• Plan pickup and delivery of orders in such a way as to minimize load out times. Two or more orders can be attended to with one vehicle if they all involve plying same route and can be handled by one vehicle
• Keep track of the movement and progress of each driver and vehicle
• Relay reports and work orders to the supervisor
• Modify predetermined routes when the need arises
• Chart routes to be taken by drivers and ensure compliance to the predetermined routes
• Receive orders for shipment, or pick from customer (s) or senior managers
• Make necessary arrangement for the appropriate driver and vehicle to be employed for each run
• Receive complain about driver, vehicle, and goods in transit
• Ensure timely dispatch of freights
• Receive report about vehicle or freight damage, accident and emergency situations
• Arrange for emergency pickup and delivery of orders
• Take inventory to ascertain the stock of goods remaining
• Maintain a friendly relationship with customer (s) to ensure continuous patronage
• Prioritize haulage according to urgency and nature of commodity
• Ensure that damaged vehicles are repaired and restored to working state
• Inspect inbound freight to ensure compliance in quality and quantity of goods received with the description on the bill of laden

For the Dispatcher Role-Skills, Knowledge, Abilities –

• Experience in a leadership position is very essential so as to be able to coordinate the drivers under his/her supervision
• Must have a High school diploma or GED (required)
• He/she must be willing to work flexible schedules including working on weekends, holidays, and over time to meet the demands of clients
• The dispatcher must be able to work in high pressure environment
• Dispatching involves a lot of work at the same time – receiving calls from different drivers, customers, and managers; tracking the drivers’ progress, and arranging for dispatches. Therefore, the dispatcher must be able to multitask and prioritize effectively without making mistakes
• Communication: He/she must have excellent listening and communication skills. Being able to listen attentively to customer (s) orders and pass same information across to drivers is imperative to the success of deliveries.
• Good map reading skills and ability to use GPS devices to chart / routes for the movement of the drivers is very important. In addition, an expansive knowledge of routes planning is also essential
• Must have 3 years of dispatching experience
• The dispatcher must also be able to sustain an open line of communication with the parties involved in the run – customer, manager, and driver
• He/she must exhibit a high level of emotional maturity and calmness to handle the stress associated with the position well
• He/she must be educated at least to the level of high school diploma to be able to accurately deal with the paper work involved in the position. In addition, he/she may be required to be a computer literate if his/her position involves the use of computer software for scheduling and monitoring of vehicles/drivers
• Bilingual (Spanish) is required