Digital Experiences Manager (Remote)

Company Description
At Forbes Marketplace, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance, so they can make informed decisions they feel confident in and get back to doing the things they care about most.
Forbes Marketplace boasts decades of experience and brings rich industry knowledge to our global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel.

Forbes Advisor is hiring! We are looking for a Digital Experience Manager to join our growing Operations team.
Responsibilities:

• Responsible for creating, defining, and improving our current CRO and experience optimization processes, frameworks, and infrastructure
• Analyze on-site performance against core KPIs that align with the broader business goals
• Support Operations, Product, and Engineering teams with the creation of new features and tools that enhance the customer experience and drive additional revenue
• Manage and work alongside other members of the Digital Experience team, providing thoughtful guidance, strong leadership development, mentorship, and coaching
• Works closely with functional leaders across the organization to ensure products, sites, or landing pages are optimized for the customer experience

About You:

• Ability to prioritize across different projects to focus on highest-impact work
• Strong knowledge of statistics and implementation to large-scale experimentation, ensuring best practices throughout optimisation process
• Excellent problem-solving and analytical skills
• Strong ability to coordinate with different stakeholders to produce an optimisation strategy
• Experience developing a small team from the ground up
• Google Analytics, Google Optimize or other analytic platform experience
• High level of attention to detail
• Strong knowledge of SQL and Tableau
• Experience managing the end-to-end experimentation process, including hypothesis setting, test design, KPI selection and goals, test execution, results measuring, and recommendations.
• Ability to blend quantitative and qualitative data to understand user behavior and be able to identify key metrics
• At least five years of experience in a Product Analytics, User Experience (UX), or CRO role with an emphasis on proactive optimization and feature development
• Experience using custom CMS
• Expertise in UX best practices, experimentation infrastructure, conversion rate optimization, and AB testing
• Comfortable working collaboratively with teammates across multiple geographies and time zones

Nice to haves:

• Experience with user testing platforms and developing user testing interviews and surveys

Benefits:

• Fully remote team
• Unlimited time off
• Third Friday of the month closed
• Health, dental and vision insurance
• Competitive compensation package
• 401K – company match

Additional Information
Forbes Marketplace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.