Desktop Support Engineer Jobs

Desktop Support Engineer | On-Site

Optomi, in partnership with one of our premiere clients is seeking a Desktop Support Engineer to join their team. This candidate is responsible for providing technical support on business hardware systems and software supported by the IT organization, such as troubleshooting, repairing, and completing preventive maintenance of all business PCs, servers, printers, and network infrastructure.

What the Right Candidate will Enjoy:

• Work with a company that encourages career development!
• Opportunity to work in highly accomplished and well known organization!

Must Have Skills/ Requirements:

• Experience installing hardware.
• Experience with administering modern Windows Server technologies.
• Minimum of 1-2 years experience in an IT support role with strong troubleshooting.
• Experience administering and maintaining Office 365.
• Experience working with printers, laptops, and PCs.

Responsibilities of the right candidate:

• Responsible for moves, adds and changes for users’ Active Directory, email, Office 365 accounts and voice services.
• Maintains documented procedures for Windows Infrastructure and operations.
• Accountability on the use of services, handling of sensitive data, and resolving incidents and requests in compliance with SOX, SOC and FDIC requirements.
• Creating and updating systems documentation, performing systems assessments and reporting results.
• Requires occasionally working during non-business hours and on weekends.
• Configure, install, and troubleshoot hardware including laptops, thin clients, monitors, and telephones.
• Responsible for participating in IT change management and asset management processes.
• Responsible for basic network troubleshooting at Layer 1, Layer 2 and Layer 3 of the OSI model.
• Familiarity with cloud-based application architectures and methods used to support them.
• Implements and supports a broad range of installation, patching, configuration, and updates to Windows operating systems.
• Provides level 1 and level 2 technical support to internal customers for all end user computing technologies.
• Collaborates with team members and software vendors to design, implement, and test systems.