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Dental Receptionist Jobs

Company

Community Health Center of Snohomish County

Address Edmonds, WA, United States
Employment type FULL_TIME
Salary
Category Medical Practices
Expires 2023-06-06
Posted at 10 months ago
Job Description
The Dental Receptionist operates as part of the team with other clinic support staff and healthcare providers.
The Receptionist performs a variety of clerical, reception, and administrative or secretarial tasks: answers and screens phone calls, takes messages, schedules appointments, obtains billing information, checks in patients, and maintains and updates patient demographic data.\ \ Knowledge, Skills and Abilities\
  • Organizes, prioritizes, and coordinates multiple activities and tasks.\
  • Works independently and is self-directed.\
  • Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.\
  • Works effectively in team environment.\
  • Customer service related experience working with the general public (1 year).\
  • Digital imaging familiarity.\
  • Checks in, registers and schedules patients in the practice management system.
  • Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.\ \ Preferred:\
  • Bilingual skills.\
  • Produces work in high quantity and quality.\
  • Healthcare information systems, such as electronic health record and practice management systems experience.\
  • Clerical, reception, dental assisting, administrative or secretarial experience (1 year); or a combination of equivalent education and work experience.\ \ Preferred:\
  • Reads, speaks, understands and writes proficiently in English.\
  • Working with insurance/billing in a healthcare setting/insurance organization.\
  • Graduate of an accredited Office Skills Certification Program or related field.\
  • High school graduate or equivalent.\ \ Preferred:\
  • Working with low income, multi-ethnic populations.\ \ Job Specific Functions/Performance Expectations:\
  • Experience in a multiple provider dental practice.\
  • Knowledge of dental terminology.\ \ Education\
  • Remains calm and effective in high pressure and emergency situations.\
  • Problem-solves with creativity and ingenuity.\
  • Use of multi-line telephones and other office machines.\
  • Works with initiative, energy and effectiveness in a fast-paced environment.\
  • Graduate of an accredited Dental Administrative Assistant Certification program or related field.\ \ Experience\
Maintains appointment schedule and follows office scheduling policies.\
  • Verifies and updates all demographic information in the electronic record at each patient visit.\
  • Assists in managing patient flow in a timely and efficient manner.
Coordinates distribution of walk-in and add-on patients appropriately.
Interfaces with back office regarding walk-in patients, cancellations, recalls and delays to ensure smooth patient flow.\
  • Assists with insurance eligibility verification.\
  • Routes or files documents and mail appropriately.\
  • Receives patient payments, answers or appropriately refers billing questions, and maintain appropriate records of all financial transactions.
  • Verifies income for sliding fee patients and assists in the completion of the sliding fee application as delegated.\
Prepares daily bank deposit, reconcile receipts (including cash, checks and bankcard transactions) assuring accuracy and timeliness of the deposit and ensuring security under cash management and accounting practices.
\
  • Assists in confirming appointments as needed.\
  • Orders interpreter and transportation services and interfaces with other outside organizations regarding patient services. \
  • Maintains work area and reception lobby in neat and orderly manner.
  • Files, retrieves charts from storage and logs chart movements with accuracy and timeliness to prevent loss of records and ensure confidentiality of patient information.\
  • Opens and closes clinic and reception areas for all business hours.\