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Customer Service M-F (Music Lovers)

Company

Five Star Call Centers

Address , Phenix City, 36867, Al
Employment type FULL_TIME
Salary $14 an hour
Expires 2023-07-15
Posted at 10 months ago
Job Description

Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat.

Qualifications

  • Quick learner and able to work independently
  • A background check and drug screen applicable with state and federal laws is required
  • A high school diploma or GED is preferred
  • Must be at least 18 years of age
  • Type 35 words per minute accurately
  • 1 year of customer service or customer support experience
  • Knowledge of CRM systems a plus
  • Previous remote work from home experience a plus
  • Previous experience using Outlook, Word & Excel preferred
  • Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
  • 1 year of previous call center or office background experience required
  • Strong phone and verbal communication skills along with active listening
  • Must be able to speak, read, write and understand English

Responsibilities

  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Successfully complete all training sessions
  • Flexibility to cross train as requested
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
  • Manage large amounts of inbound calls in a timely manner
  • Access company and client resources provided to accurately handle the call
  • Able to work without a script and maintain call control
  • In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat
  • Skillfully change from one task to another without loss of efficiency or composure
  • Identify upsell/cross-sell opportunities
  • Perform other duties as assigned*
  • Actively participate in efforts to support customer satisfaction and maintain quality
  • Ability to multi-task using multiple system pending the clients working environment
  • Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies
  • Effectively communicate with patience and understanding
  • Remain positive and professional in all customer interactions
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Skills/Abilities

  • Regularly required to sit
  • Occasionally required to lift and/or carry loads of up to 30 lbs
  • All standard hearing abilities are required
  • All standard vision abilities are required
  • Ability to use technology effectively and productively
  • Occasionally required to reach, stoop, kneel, or crouch
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Maintaining composure in challenging situations
  • Regularly required to use hands to feel, handle and control objects

Pay & Benefits

  • Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance
  • Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
  • Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
  • Shifts between 8:00am-6:00pm (EST) ; Work Days - M-F

Equipment Provided Option - Equipment will be shipped to you.

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.

Not Your Ordinary Call Center.TM

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