Customer Service Jobs

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We seek a highly organized team player to join a first-rate team of Service Representatives handling our Northeast customers! We want to talk with you if you have at least one year of customer service or related experience!

Our Service Reps support the Service team and ensure that they provide optimal support to all customers promptly. In addition, the Service Rep is responsible for responding to customer inquiries by phone to schedule appointments and address and resolve customer issues by assessing the situation and determining the best course of action for our logistics and service teams. This role reports to the Service Supervisor.

Key responsibilities and essential job functions include, but are not limited to:

• Contact customers to determine the issue and take the appropriate course of action
• Answer incoming phone calls in a pleasant & professional manner and, review incoming emails and customer correspondence for a course of action, and respond to billing inquiries
• The schedule is first shift, Monday to Friday, with a willingness to work a flexible schedule (including weekends and overtime) when needed
• Schedule service appointments
• Additional projects and other duties as assigned

Desired Experience:

• High school diploma or general education (GED)
• Basic desktop systems: Microsoft Office, calculators, and data entry skills
• One year or more of related customer service/customer interaction experience or training

Preferred Experience:

• Reading, comprehending and explaining documents
• Ability to speak effectively with residential and business customers, colleagues, and vendors
• Must communicate clearly and professionally and document each call
• A team player who exhibits a strong work ethic

Salary: $18-$20/HR

Benefits We Provide:

• Paid Holidays
• Dental
• Paid PTO and Sick
• 401(k) w/ Company Match (75% of the first 5% deferred)
• Voluntary Benefits-Life Lock, Life Insurance (Whole and Term), Hospital & Accident Plans
• Medical Insurance-PPO, EPO, HDHP, HSA, FSA, LFSA
• Vision
• Company Paid Short Term Disability, Basic Life & AD&D Insurance (Up to $200,000 per plan)

Paraco Gas Corporation is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age (40 or over), national origin, ancestry, physical or mental disability, military or veteran status, marital status, medical condition, gender (including gender identity, gender expression, sexual orientation, registered domestic status, pregnancy, childbirth and related medical conditions), genetic characteristics, religion or any other classification protected by state or federal law.

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