Customer Service Advisor, Remote

2023-83389
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Service Advisor (Work from Home)
Starting Pay Rate is $17.31/Hour
Full time schedules between the hours of 7am – 8:30pm CST.
Plenty of growth opportunities within the team!
Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!
Paid time off. Work Shift will be assigned after training which may include at least one weekend day.
Fully work from home!
About The Customer Service Role – Work From Home Role
As Customer Service Advisor, the customer service you will be providing is via phone and will help customers with a variety of questions. Some common questions that you could receive from your customers are:

• When will I see a charge for my purchase?
• My delivery is late. Can you help?
• My delivery arrived damaged. What can I do?

You will be working independently from home and will be expected to collaborate with management and co-workers in a remote setting.
To be successful in this role, you should have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.
Conduent has an exciting opportunity waiting for you if you:

• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
• Want to work with one of the world's most recognized brands
• Have strong people skills to build a genuine connection with a customer
• Are excited by innovative technology
• Love helping people and guiding them to the best product for their needs.
• Can navigate multiple applications and research solutions with ease
• Are a problem solver who can patiently listen to, understand, and address complex customer issues.
• Can commit to 100% attendance for four weeks of paid training

Shifts for this position typically fall within the hour bands below:
Monday – Sunday 7:00am-8:30pm CST
To Meet Our Requirements, You Should

• Be courteous and friendly with high degree of professionalism 

• Have a workspace that can only be accessed by you during your work hours
• Have a High School Diploma, or equivalent
• Have excellent English written and verbal communication skills 

• Have at least six months of customer service experience, preferably in a sales role
• Be flexible in working hours
• Be able to successfully pass a criminal background check
• Thrive in a fast-paced work environment
• Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
• Be at least 18 years or older
• Preferably, have previous Contact Center and/or work from home experience
• Have strong computer knowledge, including ability to accurately type at least 30 wpm;
• Have high speed internet access meeting the following speeds: download = ≥10, upload ≥3, Ping ms <175 (no Wi-Fi or satellite internet, you must have ethernet connections)
• Be able to work independently with discipline and motivation to succeed in a virtual environment

In Return We Offer

• Ability to develop your skills and grow your career
• Paid Time Off
• $17.31 per hour plus incentive and bonus programs
• Health Benefits for you and your family, including medical, dental, vision
• An opportunity to work for a company passionate about helping people

Below is what you'll need to do to be considered for this position. It will take less than 10 minutes and includes everything required at this stage!

• Complete a typing test (2 minutes)
• Apply to the role and provide your basic profile information (2 minutes)
• Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)

For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete step 3. You can access a computer with a keyboard at local coffee shops, libraries, shipping stores, or just search for “public computers near me.” Once you have access to a computer, you can login to your account and complete the application process.
We Are Currently NOT Hiring In The Following Geographies
States: AK, CA, HI, MA, IL, MT, NY
Metro Areas: MN – Minneapolis, IL – Chicago, NY – OR - Portland, MD - Montgomery County, Seattle, WA
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.
Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary for this role is $17.31 per hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.