Customer Sales Representative Jobs

Do you believe that all it takes is a little communication and a smile to solve most problems?

Are you passionate about introducing solutions to clients they haven't even been aware of?

Are you ready to grow your career and work for a company that you believe in?

Three times yes? Then we need to meet you!

Next Wave Management is looking for a Customer Sales Representative to proactively support and provide direct customer service strategies for a renowned client in the Telecommunications industry. As the Customer Sales Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully built, coordinated, and executed client projects from inception to completion. Our ideal candidate has a hunter-mentality and is not afraid to roll their sleeves up.

Customer Sales Representative, You will:

• Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
• Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team
• Work alongside fellow Customer Sales Representative
• Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
• Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
• Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
• Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
• As a Customer Sales Representative, you will participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline

What You Bring to the Role as Customer Sales Representative:

• Bachelor's degree from accredited college or university
• 2-4 years of experience working in the business-sphere in a client-facing role
• Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team
• Team player able to work effectively and collaboratively to meet goals and client deadlines
• Thrive in a fast-paced, entrepreneurial environment
• Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly

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