Customer Experience Specialist Jobs

Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

You’ll be building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers.

• Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans.
• Presenting learnings and insights at store meetings and forums.
• Integrating customer insight and feedback into key decision-making processes.
• Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint.
• Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach.

QUALIFICATIONS

2 years of experience working with multichannel customer journeys and customer support Previous retail experience Experience analyzing, planning and measuring performance

Apply now!

JOB TYPE – Permanent, Full-time BENEFITS ELIGIBLE? Yes HOURS – Open availability required The hourly pay range for this role is $21.83-31.16 Whether you’re part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.