Customer Experience Continuous Improvement Business Analyst

Requisition Summary

The Customer Experience Continuous Improvement Business Analyst is a change agent for data, process and quality improvement. They are responsible for deploying continuous improvement concepts and tools across our business and for integrating Six Sigma quality into our business processes. They assist with setting direction and leading the way to breakthrough improvements in data, product and process quality.

Job Functions / Responsibilities

• Assist the Controller in calculating project benefits and closing.
• Challenge conventional wisdom by demonstrating successful application of new methodologies to improve product and process quality.
• Support Black/Green/Lean Belts through project management.
• Apply Continuous improvement tools to improve process capability and eliminate defects and waste.
• Work with cross-functional teams to recommend and implement process improvement plans.
• Transfer best practices, techniques, procedures and tools to peers and other process improvement teams.
• Work with Customer Experience data to help drive decision making
• Other duties as assigned

Qualifications

• Salesforce and data analytics experience is a plus.
• Composure when confronted with ambiguity and competing priorities.
• Understanding of heavy-duty dealership operations.
• Ability to maintain customer focus while troubleshooting.
• Minimum of three years industry experience, including fleet/dealer/customer/internal stakeholder facing responsibilities preferred.
• Demonstrated accuracy and attention to detail.
• Bachelor's degree required or currently enrolled with an expected graduation date within two years plus substantial industry experience.
• Excellent oral and written communication skills.
• Advanced PC skills with Microsoft products.

Additional Job Board Information

PACCAR Benefits:

As a U.S. PACCAR employee, you have a full range of benefit options including:

• Paid short-and long-term disability programs
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift
• Medical, dental, and vision plans for you and your family
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• 401k with up to a 5% company match
• Flexible spending accounts (FSA) and health savings account (HSA)
• This position may offer relocation assistance benefits
• Life and accidental death and dismemberment insurance
• Tuition reimbursement for continued education
• Fully funded pension plan that provides monthly benefits after retirement

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $72,200 - $108,000 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information:

• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
• PACCAR Parts is an E-Verify Employer
• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!