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Customer Care Specialist Jobs

Company

Trusource H2O Canada

Address ,
Employment type FULL_TIME
Salary
Expires 2023-06-26
Posted at 11 months ago
Job Description

Quench is an established, successful company that offers upward mobility and growth opportunity to our employees! We also offer benefits to all full time employees on their first day of employment. We are currently seeking a full time, remote Customer Care Specialist!


The remote Customer Care Specialist will ensure delivery of world class customer service through fast and accurate processing of service orders and complex billing requests and communicating with other departments to resolve additional inquires. The Customer Care Specialist will strive to build and maintain business relationships with clients and internal customers by providing prompt and accurate service so as to promote customer loyalty.


Essential Functions:

  • Field customer inquiries via phone or through electronic inquiries
  • Maintain regular and reliable attendance
  • Exceed customer expectations by quickly and accurately resolving customer issues upon presentation or expedite the issues in accordance with established processes
  • Meet/Exceed all position key performance indicators/metrics (KPI’s)
  • Handle and resolve customer complaints
  • Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure
  • Mentor and guide other members of the Customer Care team, when needed
  • Provide world-class customer service on every customer contact

Qualifications:

  • Must have a “customer-centric” attitude with an eagerness to provide world-class customer service
  • Process Compliance: Follows all documented processes & department policies to provide customer support
  • Must be able to exhibit empathy and understanding over the phone and email
  • Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)
  • Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc.
  • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus
  • Strong attention to detail.
  • Ability to communicate clearly and professionally, both verbally and in written correspondence

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values: 5Cs

  • Commitment to Innovation
  • Courage to do what's right
  • Consistently deliver exceptional results
  • Customers come first
  • Culligan as One

We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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