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Customer Care Specialist Csid 07/05/2023 Allen, Tx (Onsite Not Remote)
Company | Experian |
Address | Allen, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-05-27 |
Posted at | 11 months ago |
Company Description
- 06/05/2023 Start Date!
- This position pays $18.00/hr. and it will start June 05th, 2023.
- 701 Experian Parkway in Allen, TX.
- Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
- Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
- Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.
- Effectively handle escalated customer issues in a professional and timely fashion.
- At least one year of customer service experience.
- Must be able to successfully pass background screening which will include a criminal background check, employment verification, education verification, credit check as well as a drug screen. A reasonable accommodation is available for individuals testing positive when they have been prescribed marijuana for medical reasons, but no accommodation is available for the recreational use of marijuana.
- High School Diploma or GED.
- During training and team meetings, you will be required to be on camera using your computer’s webcam.
- To thrive in this role, you are comfortable using a computer to perform business functions and can provide clear and concise written and verbal communication to customers.
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