Customer Care Representative -Remote

As a National Customer Care Rep you will be supporting Vitalant’s life saving mission by supporting our donors inquires, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels.

Full time - Work from home opportunity

Schedule: Sun-Thur, Tue-Sat or Mon-Fri

To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents.

They include:

• 401K retirement savings with up to a 5% company match
• Free short-and-long-term disability insurance
• Free basic life and AD&D insurance
• Medical, dental, and vision insurance
• HSA, FSA, STD, LTD
• Paid time off

We’re looking for someone who can:

• Monitor customer feedback
• Identify recurring system or application issues and escalate to leadership team
• Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up
• Assist with donor scheduling
• Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone
• Investigate, diagnose, and troubleshoot donor inquiries and issues
• Resolve escalated issues related to donor portal, donor store and website troubleshooting

• Two years of customer service contact center experience required
• One year of text, chat, social media and website support preferred
• High school diploma or GED
• Proficient computer skills
• One year of technical customer service support preferred

About Us

Vitalant is the nation’s largest independent nonprofit organization focused exclusively on providing lifesaving blood services. We have a network of more than 120 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [email protected] to let us know the nature of your request.

For more EEO information about applicant rights click here