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Concessions Manager - Food And Beverage - Wrigley Field
| Company | Levy |
| Address | , Chicago, 60613, Il |
| Employment type | FULL_TIME |
| Salary | |
| Expires | 2023-07-26 |
| Posted at | 10 months ago |
LOCATION: Wrigley Field, Chicago, IL - Home of the MLB's Chicago Cubs. This baseball stadium will seat more than 41,000 loyal Cubs fans.
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
As a Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.
Detailed Responsibilities
- Completing a monthly department safety inspection
- Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.
- Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
- Managing product transfers and requisition sheets to accurately track products during events
- Supervising operations during the event and troubleshooting where needed
- Overseeing service standards during events to ensure a high level of the guest experience
- Completing point of sale updates and regular maintenance checks
- Completion of monthly beverage wastage report
- Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
- Ensuring all stations are set up and ready for events
- Re-stocking of concessions and bars to maximize event readiness
- Working with colleagues to continuously improve operational performance
- Supporting recruitment activities for team members and NFP’s
- Working primarily in the concessions department, this role will also support the premium department as needed
- Other duties/responsibilities as assigned
- Support team member orientation training to ensure all hourly team members
- Working in partnership with other departments to ensure accurate completion of the requisition process
- Ensuring the timely implementation and communication of promotions
- Supporting other properties and departments as demanded by the business
- Verifying payroll, entering gratuities
- Completion and processing of alcohol incident logs to identify recurring issues or trends
- Managing team member scheduling in line with demand forecasts
- Managing and resolving guest complaints
- Implementing concessions production sheet to ensure accurate production and minimal wastage
- Managing team member incidents/accidents and following all required reporting procedures
- Managing location "Keys to the Future" activities to develop future leaders
- Holding pre-shift meetings to set the tone for events
- Completing events walks of the building
- Conducting progressive coaching with team members
- Monthly safety training conducted for team members
- Ensuring accurate end of month inventory completion
- Supporting the recruitment and training of team members in our standards and procedures
- Managing gratis sheet process to ensure accurate tracking of any comped items
- NPO Group management and communication
- Regular equipment maintenance, e.g. beer line cleaning
- Ensuring compliance with all Payment Card Information rules
- Managing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
- Proactively engaging in processes for loss prevention
- Passion for hospitality, food, and retail
- High level of computer literacy
- 2+ years of experience in a food and beverage operational position
- Bachelor’s degree in hospitality management is preferred
- Excellent interpersonal and stakeholder management skills
Curious about Life at Levy? Check it out: Levy Culture
Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
- Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
- Discount Marketplace
- Commuter Benefits
- Vision
- Flexible Spending Accounts (FSAs)
- Retirement Plan
- Identity Theft Protection
- Medical
- Flexible Time Off Plan
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Dental
- Disability Insurance
- Pet Insurance
- Life Insurance/ AD
- Employee Assistance Program
Levy maintains a drug-free workplace.
Req ID: 1168453
Levy Sector
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VIKKI FRITZSCHING
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Levy at Wrigley Field - Concessions
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