Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Client Service Representative
- EXPERIENCED Client Service Representative
- Remote Client Service Representative
- Registered Client Service Representative
- Logistics Client Service Representative
- Senior Client Service Representative
- Client Service Customer Service Representative
- Junior Client Service Representative
- Customer Service Client Representative
- Lofta Client Service Representative
Some similar recruitments
Customer Service Representative - Midfield, Alabama
Recruited by CNG Holdings, Inc. 9 months ago
Address Birmingham, AL, United States
Customer Service Representative 2770 Jobs
Recruited by CNG Holdings, Inc. 9 months ago
Address Madison, AL, United States
Customer Service Representative Jobs
Recruited by PEAK6 9 months ago
Address Alabama, United States
Customer Service Representative Jobs
Recruited by ElwoodStaffing Services, Inc. 10 months ago
Address Georgia, United States
Customer Service Representative Jobs
Recruited by Bath Planet 10 months ago
Address Chelsea, AL, United States
Customer Service Representative--2405 Dothan
Recruited by CNG Holdings, Inc. 10 months ago
Address Dothan, AL, United States
Customer Service Representative (Bhm Airport)
Recruited by CLEAR (clearme.com) 10 months ago
Address Birmingham, AL, United States
Customer Service Representative Jobs
Recruited by CNG Holdings, Inc. 10 months ago
Address Russellville, AL, United States
Customer Service Representative Jobs
Recruited by Boulo Solutions 10 months ago
Address Moody, AL, United States
Client Service Representative Jobs
Recruited by Mars Veterinary Health 10 months ago
Address Alabaster, AL, United States
Customer Service Representative Jobs
Recruited by CVS Health 10 months ago
Address , , Al
$17.00 - $27.90 an hour
Customer Service Representative Jobs
Recruited by Security Finance 10 months ago
Address Prattville, AL, United States
Customer Service Representative Jobs
Recruited by DCH Health System 11 months ago
Address Tuscaloosa, AL, United States
Customer Service Representative Jobs
Recruited by CNG Holdings, Inc. 11 months ago
Address Madison, AL, United States
Customer Service Representative Jobs
Recruited by Foundever 11 months ago
Address , Montgomery, 36117, Al
From $17 an hour
Client Service Representative Jobs
Company | Mars Veterinary Health |
Address | Birmingham, AL, United States |
Employment type | PART_TIME |
Salary | |
Category | Veterinary Services |
Expires | 2023-07-04 |
Posted at | 10 months ago |
Summary Of Job Purpose And Function
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Description - External
Essential Responsibilities And Tasks
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Description - External
Essential Responsibilities And Tasks
- Other job duties as assigned.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
- Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Conduct administrative functions as necessary.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
- Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
- Freedom – We need freedom to shape our future; we need profit to remain free.
- Efficiency – We use resources to the full, waste nothing and do only what we can do best.
- Quality – The consumer is our boss, quality is our work and value for money is our goal.
- Action Oriented
- Listening
- Peer Relationships
- Integrity & Trust
- Customer Focus
- Communication Skills
- Time Management
- Priority Setting
- Preventative care and OWPs
- Client Service Skills
- Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
- Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
- Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
- Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
- Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
- Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.
- Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
- Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
- Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.
- Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
- Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
- Independence – Able and willing to perform tasks and duties without supervision.
- Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
- Initiative – shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
- Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Ability to work at a computer for long periods of time.
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
- The noise level in the work environment is moderately high.
- Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
- Requires sufficient ambulatory skills in order to perform duties while at hospital.
- Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
- Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
- Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
- High School Diploma or equivalent preferred.
- One year related experience required with customer service preferred.
- Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
- Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago