Client Service Associate* Jobs

Position Summary

Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The Client Service Associate assists with the development and growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that requires an understanding of firm policies, procedures and firm capabilities in order to deliver the full firm to clients.

DUTIES And RESPONSIBILITIES

CLIENT SUPPORT

• Review and take appropriate action on client account alerts
• Confirm authorization and authenticate client when processing requests
• Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current
• Identify and assist with Firm services and solutions that support clients’ needs including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile
• Onboard and maintain client accounts, including collecting client information and require documentation, processing money movement transactions as an example

Other

• Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model
• Actively engage in available training and education programs – including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls
• Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors
• Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars
• Proactively participate in firm initiatives directed by local management
• Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance

EDUCATION, EXPERIENCE, KNOWLEDGE, And SKILLS

Education and/or Experience

• College degree preferred
• Industry experience is a plus
• Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• High School Diploma/Equivalency

Knowledge/Skills

• Exceptional writing, interpersonal and client service skills
• Goal oriented, self-motivated and results driven
• Detail orientated with superior organizational skills and ability to prioritize tasks
• Ability to work in a fast-paced, evolving environment
• Team player with the ability to collaborate with others
• Strong computer skills and knowledge of Microsoft Office products

Reports To

• Business Service Manager

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Posting Date

Apr 4, 2023

Primary Location

Americas-United States of America-Oregon-Medford

Job

Wealth Management

Employment Type

Full Time

Job Level

Non-Exempt