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At Your Service Agent (Pbx Operator) - Epicurean Tampa

Company

Mainsail Lodging & Development

Address Tampa, FL, United States
Employment type FULL_TIME
Salary
Category Internet Publishing
Expires 2023-06-17
Posted at 10 months ago
Job Description
We are hiring at the Epicurean Hotel in South Tampa!


Who we seek:


We’re looking for enthusiastic individuals to join our EPIC team! Do you think you have the right ingredients to add to the mix? Apply today! The Epicurean Hotel is located on South Howard Avenue and sits across the street from the world-renowned Bern's Steak House. The Epicurean is a Food & Wine centric Autograph Collection Marriott Hotel. We’ve crafted a foodie's paradise. A wine lover's dream. A place for connoisseurs of life to come and indulge their appetite. Because there is no greater homage to life than to indulge in and explore all the flavors that it has to offer. If you share our passion, we look forward to hearing from you.


Who we're looking for:


We are seeking individuals who are ready to curate experiences, will make a lasting first impression on our guests and embody the hotel through their high energy personality! If you are a perfectionist, enjoys meeting new people, have the will to learn, and likes to work in a fast - paced environment, this could be the position for you. Epicurean's At Your Service Host is a unique position in which you will serve as a central point of communication and information for hotel guests and partners providing a unique, professional, and hospitable first impression.


What you'll do:


  • Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.
  • Follow all hotel policies and procedures as outlined in the team member handbook.
  • Develop and maintain positive working relationships with others.
  • Assist and resolve any guest billing inquiries and/or concerns.
  • Maintain cleanliness and order of work area.
  • Actively monitor and manage all guest and property dispatch requests accordingly to ensure timely service and execution.
  • Perform other duties as management requests to service our guests.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Execute all in-room dining orders by maintaining a working knowledge of menu offerings. Host will be required to actively recommend and upsell menu items as outlined by food and beverage leadership.
  • Ability to take initiative and handle assignments with limited supervision.
  • Qualify, screen, and transfer calls accordingly according to property and company guidelines
  • Actively engage guests in and promote hotel loyalty program including new guest program enrollments.
  • Follow scheduled shifts and follow break and lunch requirements.
  • Operate and maintain PBX technology and equipment to manage internal and external property call volume
  • Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest's name.
  • Consistently utilize Empower guest experience tool to reference, maintain, and add guest requests and preferences in accordance with property, company, and brand guidelines.
  • Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest.
  • Respond to and resolve all guest inquiries and/or opportunities utilizing appropriate empowerment guidelines.
  • Execute all required front office reports, pre-arrival planning, and checklists as outlined by leadership.
  • Report any suspicious activity or unusual items in room to hotel leadership and/or loss prevention team
  • Report any irregular behavior from guests in public areas and or in room.


Qualification Standards


Education & Experience


  • Previous Lightspeed PMS experience preferred
  • High School diploma or higher
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Previous hospitality experience preferred


Physical Demands


  • Ability to sit or stand for extended periods of time.
  • Ability to bend.
  • Ability to lift, pull 40 lbs.
  • Ability to communicate clearly.
  • Ability to work long hours as needed.
  • Corrected vision to normal range.


Mental Demands


  • Work on multiple tasks, making appropriate progress towards deadlines.
  • Ability to work effectively in stressful, high-pressure situations.
  • Manage differing personalities within the office, the hotel, and the community.
  • Able to work independently, take direction, and provide direction to others.
  • Make sound judgments quickly.
  • Maintain the highest degree of confidentiality.
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.


Mainsail Lodging & Development Core Values:


  • We understand the concept that achieving customer satisfaction is not enough and to be truly successful, we must strive for customer loyalty by delighting them
  • We feel a sense of urgency on all matters related to our clients, investors, guests and residents
  • We believe in the importance of the entrepreneurial spirit and making things happen through proactive behavior
  • We require honesty and integrity in everything we do
  • Work is an important part of life and should be fun
  • We respect individuals while celebrating rich dimensions of diversity of others
  • We live up to commitments and are first to follow up with our clients and suppliers
  • We carry an ownership mentality and conserve the company’s resources with the same vigilance we would use to guard and conserve our own personal resources


NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.


#joinmainsail


Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.


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