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At Your Service Agent (Pbx Operator) - Epicurean Tampa
Company | Mainsail Lodging & Development |
Address | Tampa, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-06-17 |
Posted at | 10 months ago |
We are hiring at the Epicurean Hotel in South Tampa!
- Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.
- Follow all hotel policies and procedures as outlined in the team member handbook.
- Develop and maintain positive working relationships with others.
- Assist and resolve any guest billing inquiries and/or concerns.
- Maintain cleanliness and order of work area.
- Actively monitor and manage all guest and property dispatch requests accordingly to ensure timely service and execution.
- Perform other duties as management requests to service our guests.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Execute all in-room dining orders by maintaining a working knowledge of menu offerings. Host will be required to actively recommend and upsell menu items as outlined by food and beverage leadership.
- Ability to take initiative and handle assignments with limited supervision.
- Qualify, screen, and transfer calls accordingly according to property and company guidelines
- Actively engage guests in and promote hotel loyalty program including new guest program enrollments.
- Follow scheduled shifts and follow break and lunch requirements.
- Operate and maintain PBX technology and equipment to manage internal and external property call volume
- Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest's name.
- Consistently utilize Empower guest experience tool to reference, maintain, and add guest requests and preferences in accordance with property, company, and brand guidelines.
- Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest.
- Respond to and resolve all guest inquiries and/or opportunities utilizing appropriate empowerment guidelines.
- Execute all required front office reports, pre-arrival planning, and checklists as outlined by leadership.
- Report any suspicious activity or unusual items in room to hotel leadership and/or loss prevention team
- Report any irregular behavior from guests in public areas and or in room.
- Previous Lightspeed PMS experience preferred
- High School diploma or higher
- Excellent customer service skills
- Excellent communication skills, both verbal and written
- Previous hospitality experience preferred
- Ability to sit or stand for extended periods of time.
- Ability to bend.
- Ability to lift, pull 40 lbs.
- Ability to communicate clearly.
- Ability to work long hours as needed.
- Corrected vision to normal range.
- Work on multiple tasks, making appropriate progress towards deadlines.
- Ability to work effectively in stressful, high-pressure situations.
- Manage differing personalities within the office, the hotel, and the community.
- Able to work independently, take direction, and provide direction to others.
- Make sound judgments quickly.
- Maintain the highest degree of confidentiality.
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- We understand the concept that achieving customer satisfaction is not enough and to be truly successful, we must strive for customer loyalty by delighting them
- We feel a sense of urgency on all matters related to our clients, investors, guests and residents
- We believe in the importance of the entrepreneurial spirit and making things happen through proactive behavior
- We require honesty and integrity in everything we do
- Work is an important part of life and should be fun
- We respect individuals while celebrating rich dimensions of diversity of others
- We live up to commitments and are first to follow up with our clients and suppliers
- We carry an ownership mentality and conserve the company’s resources with the same vigilance we would use to guard and conserve our own personal resources
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