Associate Project Manager - Remote (23-18)

Description

The Associate Project Manager provides management, direction and coordination for various projects and activities associated with the deployment, implementation, and maintenance of Spok products to new and existing customers. This role acts as a customer-advocate and a trusted advisor for long term engagement and success for our customers in each project.

Essential Duties And Responsibilities

• Adheres to the Spok Gold Standard for Implementations.
• Collaboratively works and communicates cross-departmentally for customer resolution.
• Directs and performs follow up as necessary to complete projects and elicit customer satisfaction.
• Manages customer relationships for successful software adoption and project progress.
• Develops and maintains risk and issue logs for organizational lessons learned.
• Communicates with different levels of management including C-Suite stakeholders internal and external.
• Reports project status, schedules, issues, resolutions, and completions.
• Creates and maintains process, standards, and upgrade documentation.
• Communicates with customers as primary contact regarding upgrade process, progress, and completion.
• Using Microsoft Project and other tools – creates detailed timelines, agendas, and meeting recaps.
• Communicates with various Spok departments regarding their roles and performance requirements.
• Presents project statuses to key executive stakeholders.
• Manages through complex problems with internal project resources and customer partners.
• Maintains and evaluates project plans and related documentation to ensure highest level of customer response.
• Maintains accurate forecasting for project closures.
• Manages multiple, complex assigned projects through successful completion.
• Evaluates and reports project outcomes, customer satisfaction and customer concerns.
• Guides, mentors, and evaluates internal project team performance within project guidelines.
• Evaluates team performance and provides feedback to various internal departments on challenges and successes of the assigned project.

Required Skills And Experience

Bachelor’s degree from a four-year college or university.

Project management experience in delivery of enterprise solutions in a healthcare environment.

PMP Certification is a plus.

Up to 50% travel may be required

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients’ lives are at stake, Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.

At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic.

• Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935