Associate Director Of The Visit Experience - Undergraduate Admissions

Scheduled Hours

37.5

Position Summary

The Associate Director works with the Director of the Visit Experience to strategically lead development of the Visit Experience including overseeing the execution of daily visits and special events. The position has primary responsibility for the activities and interactions in the Sumers Welcome Center and oversees a staff of 5 Admissions Counselors and 3 event coordinators. The Associate Director sets the standard of the experience for daily visits and special events and works to ensure customer service, greeting and assisting visitors, parking, and on-campus experiences exceed the expectations of all visitors to the university. The role works across the division to support visitors to Admissions & Aid including prospective students & families, college counselors, and current students and families, in addition to any visitor who enters the Welcome Center. Additionally, the position oversees the Welcome Center facility and budget, ensuring the facility, utilities, equipment, and furnishings are “ready for company” at all times and working with campus partners and external constituents to coordinate use arrangements.

Primary Duties & Responsibilities

• Oversee the $200,000+ budget for the Sumers Welcome Center and the daily visit experience including parking, hospitality and give-away materials. Oversee event budgets to ensure they align with divisional standards and objectives.
• Provide direction and oversight to the three event planners who are responsible for planning and executing exceptional on- and off-campus recruitments, both in-person and virtual. The Associate Director must monitor task lists for all events within the department and provide priorities, guidance and support as needed. The Associate Director is responsible for long-, medium-, and short-term planning. Responsible for hiring, on-boarding, goal-setting, and annual evaluation for three event planners.
• Work with the Director of the Visit Experience to design and execute innovative campus visit and special event strategies to engage prospective students, parents, and high school counselors to ensure they learn about and develop affinity for Washington University.
• Perform other duties as assigned.
• Responsible for data integrity in the Undergraduate Admissions system as it relates to visitor and prospect data. Assist with creating online visit registration portal, reviewing visitor feedback, and analyzing effectiveness of daily and special event visits. Bi-annual review of procedures and updates to documentation are required. Provide on-going training for staff.
• Develop standards and direct training for the day-to-day visit experience in the Sumers Welcome Center. Direct the work of five Admissions Counselors. Provide appropriate training for all team members (approximately 50 people) who interact with visitors to ensure an excellent experience for all visitors at all times. Oversee the facility operations of the building. Manage the access to and cleaning of the public and admissions office spaces. Use available data to forecast staffing needs and set schedule to ensure adequate staffing. Extra hours (nights and weekends) are sometimes required. Responsible for hiring, on-boarding, goal-setting, and annual evaluation for five admissions counselors.

Working Conditions

• As conditions merit, this position may be required to work remotely.
• The position is located in an open office environment.
• Standing at a kiosk in the Sumers Welcome Center.
• There is some lifting of materials.
• Walking visitors to other locations on campus is sometimes needed also, as is knowledge of office equipment.

Preferred Qualifications

• The ability to supervise others.
• Excellent decision-making skills and strong judgment in managing these two critical areas of the admissions office.
• Must be a team player and work with a positive attitude on any task required.
• A willingness to work hard, an excellent attendance record, a sense of humor and an understanding of the missions of the University are also required.
• Excellent customer service skills.
• Experience in a customer service environment.
• Exceptional organizational skills.
• Must be able to manage a fast-paced environment.
• Experience in an admissions office.
• Excellent data entry, clerical, typing and telephone skills are essential.
• Expertise with Microsoft Office, including Microsoft Word, Excel and PowerPoint.
• The ability to work independently and take initiative.
• Must have attention to detail.
• Must be able to balance many tasks at one time.
• Experience in facilities management.
• Excellent oral and written communication skills.
• The ability to coordinate ongoing projects and establish priorities.
• Must have excellent oral and written communication skills.
• Attendance at most events is required.
• Excellent project management skills with the ability to see projects through to completion.

Required Qualifications

Bachelor's degree and five years of experience or equivalent number of years of education and experience to equal nine.

Grade

G12

Salary Range

$55,600.00 - $94,900.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Up to 22 days of vacation, 10 recognized holidays, and sick time.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.