Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Some similar recruitments
Front Desk - Customer Service Manager
Recruited by Pet Camp 6 months ago Address Encinitas, CA, United States
Expanded Learning Front Desk Assistant (Elmhurst Middle School)
Recruited by Bay Area Community Resources (BACR) 6 months ago Address Oakland, CA, United States
Front Desk - Reception
Recruited by Second Chance 7 months ago Address , San Diego, 92114 $17 - $19 an hour
Front Desk Jobs
Recruited by Method Gym 7 months ago Address , California, 20619
Administrative Assistant/Front Desk
Recruited by Jacobs 7 months ago Address , San Francisco, 94102 $58,500 - $91,450 a year
Supervisor Front Desk Jobs
Recruited by Sage Hospitality 7 months ago Address , Napa $25.50 an hour
Front Desk Supervisor Jobs
Recruited by Marriott International, Inc 7 months ago Address , Los Angeles, 90045 $25 an hour
Front Desk Jobs
Recruited by Marriott International, Inc 7 months ago Address , Anaheim, 92802, Ca $23.65 an hour
Front Desk Manager Jobs
Recruited by Marriott International, Inc 7 months ago Address , Los Angeles, 90015, Ca $21.48 - $36.51 an hour
Expanded Learning Front Desk Assistant (Prescott)
Recruited by Bay Area Community Resources (BACR) 7 months ago Address Oakland, CA, United States
Front Desk Representative Jobs
Recruited by tout.group 7 months ago Address Los Angeles, CA, United States
Front Desk Staff Jobs
Recruited by Dr. Khalil Rahmany, Ph.D. 8 months ago Address Newark, CA, United States
Front Desk Manager (Hospitality)
Recruited by 1440 Multiversity 8 months ago Address Scotts Valley, CA, United States
Front Desk Support Jobs
Recruited by Escient Pharmaceuticals 8 months ago Address San Diego, CA, United States
Front Desk Jobs
Recruited by TalentZök 8 months ago Address Huntington Beach, CA, United States
Front Desk Supervisor Jobs
Recruited by Placemakr 9 months ago Address San Jose, CA, United States
Front Desk Supervisor Jobs
Recruited by Midas Hospitality 9 months ago Address Woodland, CA, United States
Front Desk Supervisor Jobs
Recruited by PMP Management 9 months ago Address Marina del Rey, CA, United States
Front Desk - Sales
Recruited by Elements Massage® 9 months ago Address Laguna Niguel, CA, United States
Front Desk/Sales Representative
Recruited by Xponential Fitness 9 months ago Address San Diego County, CA, United States
Front Desk/ Sales Representative
Recruited by Xponential Fitness 9 months ago Address Yorba Linda, CA, United States
Front Desk Supervisor Jobs
Recruited by Marriott International, Inc 10 months ago Address , Los Angeles, 90015, Ca $24.70 - $27.45 an hour
Front Desk Supervisor Jobs
Recruited by Four Seasons 10 months ago Address , San Francisco, Ca $32.50 an hour
Front Desk Clerk Jobs
Recruited by Residence Inn by Marriott 10 months ago Address , San Diego, Ca
Front Desk / Exercise Specialist
Recruited by Energy Health Clubs 10 months ago Address , Sonoma, Ca
Front Desk Jobs
Recruited by Planet Fitness 10 months ago Address , Madera, 93637, Ca $15.50 - $16.50 an hour
Front Desk Closer - Midtown
Recruited by California Family Fitness 10 months ago Address , Sacramento, 95816, Ca $15.75 - $16.75 an hour
Front Desk Manager Jobs
Recruited by Millennium Biltmore Los Angeles 10 months ago Address , Los Angeles, 90071, Ca $64,480 - $67,000 a year
Front Desk Clerk Jobs
Recruited by HomeRise 10 months ago Address , San Francisco, 94109, Ca $22 an hour
Front Desk / Sales At Elite Medspa
Recruited by South Coast MedSpa 10 months ago Address San Diego, CA, United States
Front Desk Jobs
Recruited by Marriott International, Inc 10 months ago Address , Newport Beach, Ca $23.15 an hour
Supervisor Front Desk Jobs
Recruited by Hilton Grand Vacations 11 months ago Address , South Lake Tahoe, 96150, Ca $17.31 - $35.10 an hour
Front Desk Supervisor Jobs
Recruited by San Diego Mission Bay Resort 11 months ago Address , San Diego, 92109, Ca From $22.15 an hour
Sales Desk Manager Jobs
Recruited by Lithia Motors, Inc. 11 months ago Address , Fresno, 93710, Ca $121,200 - $219,600 a year
Bartender/Front Desk Jobs
Recruited by Moxy San Diego Gaslamp 11 months ago Address , San Diego, 92101, Ca $18 an hour

Assistant Front Desk Manager

Company

Four Seasons

Address , Los Angeles, Ca
Employment type FULL_TIME
Salary $69,300 - $89,300 a year
Expires 2023-06-18
Posted at 11 months ago
Job Description

Assistant Front Desk Manager

Beverly Wilshire, A Four Seasons Hotel

The Beverly Wilshire, A Four Seasons Hotel is looking for an Assistant Front Desk Manager who o versees, directs and controls the activities of the various Rooms departments, with a focus on Housekeeping, will also oversee the operation of Front Desk, Concierge, Bell Staff, Driveway and CORE, in the absence of a manager. In addition, the overnight coverage will ensure supervision of all departments assigned on the overnight shift.

The ideal person shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels

Work authorization for the location is required.

Join Our Team

Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio.

Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences.

Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

The Role

The Assistant Front Desk Manager will act as the manager on duty in the hotel when senior managers are not available. Will manage shifts in the Rooms Departments as required.

Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Ensures guests are provided with an exemplary level of service in keeping with the Four Seasons standards. Responsible for any related assignments to the Rooms division

Job Functions

  • Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Ensure proper management and tracking of all guest packages through Key. Settles bill accurately through credit card or cash transaction. Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Plans ahead in the event of overselling the hotel, to ensure walk guests are identified and local hotels are secured for relocation.
  • Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
  • Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
  • Assures that all financial and credit procedures are followed. Ensure daily follow up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Ensure posting and collection of garage revenues. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
  • Reviews and monitors schedules of staff under their responsibility. Frequently tours the hotel to ensure maintenance and upkeep. Monitors employee activities to assure that standards are being met, staff is being supported and guest needs are being met.
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests, monitor valet parking, parking revenue and manage guest requests.
  • Manages the staff at the Front Desk, Bell Desk, Driveway, Housekeeping and Concierge and ensures oversight of the CORE team in the absence of the CORE manager as assigned. Directs all activities of the employees and ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

What to Expect: You Will…

  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence
  • Have access to a robust benefit plan

Salary Range: $69,300 - $89,300

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.