Assistant Construction Manager - Austin, Tx

We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!
How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!
JOB SUMMARY:
Responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service. Assists more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities.
PRIMARY RESPONSIBILITIES:

• Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
• Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:
• Gain confidence in working through common service-related items and gain exposure to escalated issues
• Entering line items and generating work orders in service system
• Validating service ticket progression
• Coordinating & conducting on-site warranty inspections
• Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
• Develop independence within role through on-the-job training and experience
• Responsible for the quality inspections of the home prior to delivery to the customer
• Monitoring warranty repairs
• Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
• Conducting follow up with homeowners and vendors relating to open service requests

MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK
SCOPE:

• Ability to work in various weather conditions - heat, rain, cold, etc.
• Decision Impact: Division
• Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
• Department Responsibility: Single
• Budgetary Responsibility: No
• Direct Reports: No
• Indirect Reports: No

REQUIRED EDUCATION:
(degrees, licenses, certifications, etc.):

• Valid Driver's License because driving is an essential function of this position
• Minimum of High School Diploma or equivalent
• Bachelor's Degree in Construction or Engineering preferred

REQUIRED EXPERIENCE:
(work related, tools/equipment, software, etc.):

• Some Customer service experience or equivalent preferred
• Demonstrated commitment to customer satisfaction
• Some construction experience or equivalent preferred
• General knowledge of building codes
• Ability to read blueprints
• Excellent verbal and written communications
• Basic computer skills