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Help Desk Level II Jobs

Help Desk Technician Ii
By General Dynamics Information Technology At , Shaw Afb, Sc
Required Technical Skills: **MUST HAVE either A+, OR Network+, OR Security+ CE certifications to qualify for the position.**
Required Skills and Abilities: Must be able to communicate clearly
Professional growth opportunities including paid education and certifications
Install system patches and software updates to ensure systems are protected against cyber vulnerabilities.
Required Experience: 1+ years of related experience
Preferred Skills: An understanding of basic troubleshooting
Entry Level Help Desk Assistant
By DEELS Properties At , Canoga Park, Ca From $17 an hour
Collaborate with the helpdesk support team to identify and implement process improvements to enhance overall system performance and user experience.
Perform other related duties and responsibilities as assigned.
High school diploma or equivalent; relevant certifications or coursework in IT-related fields are a plus.
Strong problem-solving and analytical skills to diagnose and resolve technical issues.
Customer service skills with the ability to effectively interact with end-users and colleagues at all levels.
Basic knowledge of software installation, configuration, and troubleshooting on Windows-based platforms.
Level 1 Help Desk Jobs
By Revel IT At Columbus, Ohio Metropolitan Area, United States
Special Knowledge, Skills, and Abilities
• Make outbound calls to internal/external customers as part of the Incident Management lifecycle (5%)
• Familiar with ServiceNow Incident Management System
• ITIL Foundations Certification Required
Two years of experience in a Service Desk or technical support environment
• Excellent written and oral communication skills
Help Desk Analyst (Level 1)
By Powersolv, Inc. At United States
Develop and maintain Knowledge Articles
Must be a High School Graduate or equivalent CompTIA A+, Security + or Network + certification HDI Certification a plus.
Answer, validate and triage incoming phone-in Incidents and Requests from Internal employees.
Process, validate and triage email submitted Incidents and Request from Internal employees.
Review and validate ticket information on self-service ticket submissions routed to the Help Desk
Route and escalate tickets to appropriate support teams.
Ndi / Level Ii Jobs
By Amentum At , New Orleans, La
Must meet the requirements for education, experience, eyesight, and physical dexterity to qualify for certification per the current NAS410 standard.
LICENSING, CERTIFICATION REQUIREMENTS AS MAY BE REQUIRED FOR JOB SPECIALTY OR AS DIRECTED BY MANAGEMENT
Report any irregularities to management.
Be capable of becoming Plane Captain certified when directed my management.
Perform other tasks as directed by management.
Become CDI/CDQAR certified as directed by management to perform collateral duty inspection assignments.
Help Desk Specialist Level 2
By Mantek Solutions At , Commerce, Ca $25 - $35 an hour
College diploma or university degree in computer science, computer information systems, or management information systems, and/or 2-3 years equivalent work experience
MINIMUM EDUCATION, EXPERIENCE, AND/OR CERTIFICATION
Brief customers as well as management on the status of current resolution efforts and attend meetings as requested or required.
Day to day management of MDM Mobile Iron and in-tune
Support all internal and external customers with product training, knowledge and expertise.
Accesses software updates, drivers, knowledge bases, and FAQ’s resources on the Intranet to assist customers with issues.
Service Desk Specialist (Level I & Ii)
By XPERTECHS At , Columbia, Md
At least 2 years recent Service Desk experience to the small or mid-sized business market
Excellent written and verbal communication skills are essential
Effective organizational, multi-tasking, and prioritization skills
Associate’s Degree (with a Bachelor’s degree preferred)
Strong aptitude in OS repairs, malware and virus removal, hardware, software, upgrades and troubleshooting
Demonstrate a willingness to meet or exceed needs of clients by pursuing improved causes of action
Help Desk Ii Jobs
By AbleTo Inc. At United States
Experience performing user management via LDAP or MS Active Directory
Bachelor’s degree in a computer science related field or at least 1 year of experience
Retail or other customer service based experience
MacOS and Windows 10 troubleshooting experience required
Experience with Azure or G Suite administration
Experience with Helpdesk ticketing systems
Service Desk Support Level Ii
By TekSynap At Massachusetts, United States
Configure security management and encryption software on managed devices.
Develop, institute, and maintain Standard Operating Procedures (SOP) in the areas of incident management, service requests and Application Support services.
Uncrate, accept/test, burn-in, configure and manage computers, laptops, mobile devices, printers and other new peripheral equipment upon receipt.
Developing and managing customer service performance requirements.
Configure and manage user accounts across systems.
Agile Development Methodology experience or similar methodology desired
Help Desk Analyst - Level 1
By NOVALINK SOLUTIONS LLC At Middletown, CT, United States
Experience with Device Management, Device Imaging, Device Troubleshooting
Experience with computer system and user administration.
PC Hardware and software installation
End user support - face to face and via telephone
Technical familiarity with Microsoft Active Directory.
Help Desk Analyst (Entry Level)
By BlueSky Resource Solutions At Atlanta Metropolitan Area, United States
(Examples of key duties are interpreted as being descriptive and not restrictive in nature)
Provides one-on-one end-user problem resolution over the phone
Delivers, tags, sets up and assists in the configuration of the end-user desktop hardware, software and peripherals
Diagnoses and resolves user network (wired/wireless) printer problems, computer hardware, e-mail and intranet access problems.
Coordinates timely repair of computer equipment covered by 3rd party vendor maintenance agreements
Communicate clearly and professionally with all users
Technician, Help Desk Ii
By Canon Business Process Services At Chicago, IL, United States
Position may be required to perform duties outside their normal responsibilities as needed and when requested
Associates Degree or equivalent work experience
4-5 years of experience in Desktop support
Software technologies should include MS Windows, Microsoft Office Suite, VPN technologies and various other LAN and WAN experience is required
Excellent communication skills (written and verbal)
Strong organizational skills and the ability to quickly assess and prioritize
Help Desk Coordinator Entry Level
By Disability Services of the Southwest At , San Antonio, 78201, Tx
Learn and perform daily management of our VoIP system.
Technical skills and problem-solving abilities.
Conduct new employee technical orientations for local and remote new hires.
Create and manage all hand receipts for mobile equipment.
Excellent Admin and Customer Service Skills.
One to three years of experience in any type of office/clerical setting.
Entry Level Help Desk Technician (2 Month Contract/Nights & Weekends)
By Finchloom At , Los Angeles, Ca $25 - $30 an hour
An IT degree, IT boot camp certification and/or 1 + years of help desk experience
Respond to requests for technical assistance via phone, chat or email
Log all help desk interactions
Follow standard help desk procedures
Redirect problems to correct team/s
Identify and escalate situations requiring urgent attention
It Help Desk Ii
By The Longleaf Network At , Remote
Full benefits package, including free health & vision, disability, and life insurance for employees.
Training programs to improve your skills and prepare you for advancement
Excellent written and verbal communication skills
Demonstrated problem-solving and troubleshooting skills
Familiarity with ITIL v3, ConnectWise and CompTIA A+ certification is a plus
While this is a remote position, a
Entry-Level Help Desk Analyst (Full-Time)
By Parasol Alliance At , Washington, Dc $19 an hour
Experience working or volunteering in a senior living setting a plus
Must be upbeat, outgoing and have a cheerful disposition
Ability to build and maintain relationships with residents, their families and the community staff
Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones
The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed
Intake of resident support requests
Entry-Level Help Desk Analyst (Part-Time)
By Parasol Alliance At , Milwaukee, Wi $19 an hour
Experience working or volunteering in a senior living setting a plus
Must be upbeat, outgoing and have a cheerful disposition
Ability to build and maintain relationships with residents, their families and the community staff
Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones
The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed
Intake of resident support requests
Entry Level Help Desk Support - Hybrid Opportunity
By Serco North America At , Beavercreek, 45431, Oh $47,236 - $70,854 a year
Additional desired experience and skills:
Has knowledge of commonly used concepts, practices, and procedures within a particular field.
1-2 years of previous help desk or service desk experience
Provides support to end users on a variety of issues.
Actively work (incidents and tasks) in queue providing resolution
Provides information for escalated issues and users
Service Desk Technician Ii
By Valleywise Health System At , Phoenix, 85008, Az $19.73 - $29.10 an hour
Good problem solving, communication and time management skills.
Must have knowledge of high volume technical and customer support call center ticketing systems.
Must have experience troubleshooting and problem solving customer issues in a technical environment.
Must have experience with current Microsoft products.
Must be able to work independently in the absence of direct supervision, especially during the evening and weekend shifts.
Ability to handle oneself in a professional manner working in a highly stressful environment.

Are you looking for a challenging and rewarding role in the IT industry? We are looking for a Help Desk Level II professional to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to our customers. If you have excellent customer service skills, a strong technical background, and a passion for helping others, then this is the job for you!

Help Desk Level II job is a technical support role that provides assistance to customers with technical issues. The Level II Help Desk Technician is responsible for providing advanced technical support to customers, troubleshooting complex technical issues, and escalating issues to higher levels of support when necessary.

What is Help Desk Level II Skill Requirements?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network protocols and operating systems
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is Help Desk Level II Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ Certification or equivalent experience
• 2+ years of experience in a technical support role

What is Help Desk Level II Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network protocols and operating systems
• Knowledge of customer service principles and practices

What is Help Desk Level II Experience?

• 2+ years of experience in a technical support role
• Experience troubleshooting complex technical issues
• Experience with remote support tools

What is Help Desk Level II Responsibilities?

• Provide advanced technical support to customers
• Troubleshoot complex technical issues
• Escalate issues to higher levels of support when necessary